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Executive summary

The past year has been transformative for Allen Alarm Systems, Inc. We have successfully navigated through various challenges and achieved significant milestones. Our focus on enhancing our digital presence and improving customer engagement has yielded positive results. The implementation of a new customer relationship management (CRM) system and the launch of a new AI generated web application have been pivotal in driving customer satisfaction and operational efficiency.

Key achievements

• Digital transformation: The new website, featuring a modern design and improved navigation, has seen a 30% increase in user engagement. The CRM system has streamlined customer interactions, resulting in a 25% improvement in response times.
• Mobile application: The launch of our mobile application has enabled customers to access our services on the go, leading to a 20% increase in mobile traffic.
• Collaboration and innovation: Cross-departmental collaboration between marketing, IT, and customer service has been instrumental in the successful execution of our projects.

2026